Why do we have a privacy policy?
At
Alberta Builder Connect, we believe in building relationships with our customers. These
relationships are built on trust and respect and we believe that is the way a business should be
operated. Part of establishing trust and respect is done by telling you what information we will
require from you, how this information will be handled, and how this information will be kept safe.
We know that your personal information is a valued asset and we want you to know that we will treat
it that way.
The purpose of the following document is to inform you of:
- our information handling practices;
- the reasons for these practices;
- security steps in place to protect your information; and
- your role in controlling your own personal information.
Collecting Personal Information
At
Alberta Builder Connect, we collect personal information to better serve your needs.
Whether it be purchasing products and services from us or obtaining service or warranty work,
we are here to make sure that you get everything you need.
In order to provide you with our wide variety of services, products, and promotions, we may
collect the following information when necessary:
- contact and mailing information such as name, address, telephone numbers, fax numbers and email addresses.
- employment information, credit information, and personal references of those who are applying for credit;
- the plans, specifications and other particulars about the home which is being built for you;
- insurance information;
- municipal and legal descriptions for your home;
- any other relevant information which is necessary to provide you with our products and services.
We may need to collect other personal information depending on the circumstances, but we will ask
you directly and ensure that you agree.
Safeguarding Your Personal Information
Like you, we at
Alberta Builder Connect value your personal information. Part of valuing your
personal information is making sure that it is protected and kept confidential. We achieve this by:
- having our employees sign a confidentiality agreement;
- keeping our records in locked filing cabinets;
- having up to date computer security such as passwords, encryption and firewalls;
- where third parties are hired to assist us with providing products and services to you for your home, we have
them sign a privacy and confidentiality agreement to ensure that your personal information is protected by them.
Updating Your Personal Information
Alberta Builder Connect will do its best to ensure that your personal information is correct
and kept current. A customer service representative will contact you to verify your personal
information before any decisions are made or action is taken based on that information.
We will keep your information as long as is necessary to continue to meet your customer needs and
any legal requirements we may have. However, once your personal information is no longer needed,
we will destroy it.
If your personal information changes, please inform us of the change and any other information
you feel is necessary. Also, if your personal information is incorrect, then please notify us of
the correct information.
Controlling Your Personal Information
We believe that part of establishing trust and integrity comes from allowing you to control
your own personal information.
As such, we will collect information about you on a voluntary basis. However, in some
circumstances before we collect personal information from you, we will have you complete a
consent form which authorizes our collection, use and disclosure of your personal information.
If you have questions or concerns about the handling of your personal information or wish to
withdraw your consent, please contact
Grant Ainsley, Alberta Builder Connect Privacy Officer, at
1-800-661-3348 or
grant@ahba.ca. Our representatives
would be happy to assist you.
Accessing Your Personal Information
Alberta Builder Connect Privacy Officer provides you with the opportunity to access your
personal information that is held by us. It is our policy to ensure that customers receive one
complimentary copy of all their documents to keep in their own personal file. If you require
another copy of such information or further information, please contact
Alberta Builder Connect Privacy Officer at
1-800-661-3348 or
grant@ahba.ca.
Please note that a nominal fee may be charged based on the volume of information requested.
If you have more questions about your privacy rights in Alberta please visit the website of the
Office of the Information and Privacy Commissioner at www.oipc.ab.ca.
